Privacy Policy
cravionelitho Financial Forecasting & Budgeting Platform
Last updated: January 15, 2025
This Privacy Policy explains how cravionelitho collects, uses, protects, and shares your personal information when you use our financial forecasting and budgeting platform. We're committed to protecting your privacy and maintaining the security of your financial data.
Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third parties. This collection is essential for delivering our financial forecasting and budgeting services effectively while maintaining the highest standards of data protection under Australian Privacy Principles.
Personal Information You Provide
- Contact details including name, email address, phone number, and postal address
- Account credentials and authentication information
- Financial data including income, expenses, assets, and liabilities
- Banking information and transaction histories you choose to connect
- Investment portfolios and financial goals you set within our platform
- Communication preferences and support interactions
- Payment information for subscription services
Automatically Collected Information
- Device information including IP address, browser type, and operating system
- Usage patterns and interaction data within our platform
- Log files and technical diagnostics
- Cookies and similar tracking technologies
- Geographic location data based on IP address
How We Use Your Information
Your information enables us to provide personalized financial forecasting, budgeting tools, and analytical insights. We process your data to deliver accurate financial projections, identify spending patterns, and help you achieve your financial goals through our platform's advanced algorithms and reporting features.
| Purpose | Legal Basis | Data Types Used |
|---|---|---|
| Service delivery and financial analysis | Contractual obligation | Financial data, account information |
| Platform improvement and development | Legitimate interest | Usage data, technical information |
| Customer support and communication | Contractual obligation | Contact details, support history |
| Legal compliance and fraud prevention | Legal obligation | All relevant personal information |
Information Sharing and Disclosure
We maintain strict controls over information sharing. cravionelitho does not sell your personal information to third parties. We may share information with trusted service providers who assist in delivering our services, always under strict confidentiality agreements and data processing terms that align with Australian privacy legislation.
Authorized Disclosure Circumstances
Information may be disclosed when required by Australian law, court orders, or regulatory authorities. We may also share aggregated, de-identified data for research purposes or to improve financial services industry standards. In cases of business restructuring or acquisition, user data may be transferred under equivalent privacy protections.
Your Privacy Rights
Under Australian Privacy Principles and applicable data protection laws, you have significant control over your personal information. These rights ensure you can manage how your data is collected, used, and stored within our platform.
Access Rights
Request access to personal information we hold about you, including details about how it's being used and with whom it's shared.
Correction Rights
Request corrections to inaccurate or incomplete personal information to ensure your financial data remains current and accurate.
Deletion Rights
Request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Data Portability
Request a copy of your data in a structured, commonly used format for transfer to another service provider.
Data Security Measures
We employ multiple layers of security to protect your financial information. Our security framework includes encryption, access controls, regular security audits, and compliance with Australian financial services security standards.
All data transmissions use TLS 1.3 encryption, and stored data is protected using AES-256 encryption. Our servers are housed in Australian data centers with 24/7 monitoring, biometric access controls, and redundant backup systems. We conduct regular penetration testing and security assessments to maintain the highest protection standards.
Data Retention Periods
We retain personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes. Our retention schedules align with Australian financial services record-keeping requirements.
Account Information
Retained for 7 years after account closure as required by Australian financial services legislation, including transaction histories and financial analysis data.
Communication Records
Support interactions and communications retained for 3 years to ensure service quality and resolve any future disputes or inquiries.
Technical Data
Log files, usage analytics, and technical diagnostics retained for 2 years to support platform improvements and troubleshooting.
Marketing Data
Marketing preferences and communication histories retained until you withdraw consent or 5 years after last interaction, whichever comes first.
International Data Transfers
While we primarily store data within Australia, some service providers may process information internationally. Any international transfers comply with Australian Privacy Principles and include appropriate safeguards such as standard contractual clauses and adequacy decisions where applicable.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance user experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser, though some functionality may be limited if you disable certain cookies.
Cookie Categories
- Essential cookies required for platform functionality and security
- Preference cookies that remember your settings and customizations
- Analytics cookies that help us understand usage patterns and improve services
- Performance cookies that monitor system performance and user experience
Updates to This Privacy Policy
We may update this privacy policy to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through your registered email address or platform notifications. Continued use of our services after updates constitutes acceptance of revised terms.
Privacy Contact Information
For privacy-related inquiries, data access requests, or concerns about how we handle your personal information:
Email: privacy@cravionelitho.com
Phone: +61 411 600 581
Address: Privacy Officer
cravionelitho Financial Services
Hunter St, Newcastle West NSW 2302, Australia
Response Time: We respond to privacy inquiries within 5 business days and complete data requests within 30 days as required by Australian privacy legislation.
If you're not satisfied with our response to privacy concerns, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call their inquiry line at 1300 363 992.